Support Center

Uninstalling

If you are on a paid for plan you first need to contact us to cancel. Once we have cancelled your subscription you can uninstall using the steps below:

Page Layouts

  1. In Salesforce, click the app menu at the top right, then select Campaign Monitor Admin.
  2. Click the General Settings tab.
  3. Select the Maintenance option.
  4. From here you click Remove Layouts.
Permission Sets
  1. Click SetupManage UsersPermission Sets
  2. Select Campaign Monitor - Full Access
    1. Click Manage Assignment
    2. Select all records.
    3. Click Remove Assignments
  3. Select Campaign Monitor - User Access
    1. Click Manage Assignment
    2. Select all records.
    3. Click Remove Assignments
Uninstall
  1. Click Setup, Build, Installed Packages
  2. Next to "Campaign Monitor for Salesforce", click Uninstall.
  3. Choose whether or not to save a copy of the package's data.
  4. Select Yes, I want to uninstall this package and permanently delete all associated components.
  5. Click Uninstall.

The uninstall process takes some time, once completed you will receive an email from Salesforce.

 

Questions

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