Support Center

Maintenance Messages

The following codes and messages relate to the codes you may see on the Maintenance screen in Salesforce.

SENDIT-001 CUSTOM_MAPPINGS_UPDATE

Check the lead fields mapped from Campaign Monitor to Salesforce. A field has been mapped to the wrong data type. E.g. You can't map a Text field to a Number field.

SENDIT-002 BATCH_UPSERT_SUBSCRIBER

A generic occurred whilst creating or updating subscriber records in Salesforce. Check log for more details.

SENDIT-003 CUSTOM_MAPPINGS_INVALID_FIELD

A field mapped from Campaign Monitor to Salesforce is invalid. It's possible the field has been mapped to the wrong data type. E.g. You can't map a Text field to a Number field. This exception can occur when syncing from Campaign Monitor back into Salesforce. The incorrectly mapped field will be displayed alongside the maintenance log.

SENDIT-004 BATCH_ADD_SUBSCRIBER

A generic occurred whilst creating subscriber records in Salesforce. Check log for more details.

SENDIT-005 CREATE_CONTACT_LEAD

A generic error occurred whilst creating or updating Salesforce records from Campaign Monitor records. Check all the fields are mapped and are of the correct data type for creating or updating Salesforce leads or contact. In particular check for any validation rules in Salesforce that would prevent the record from being saved. This can include restrictions on picklist values (E.g. the country name coming from Campaign Monitor may not match the Salesforce countries).

SENDIT-006 CHECK_SETTINGS

A generic occurred whilst checking connection settings. Navigate to the Sync Settings page and check for any problems.

SENDIT-007 HTTP_ADD_CAMPAIGN_ACTIVITY

A generic occurred whilst adding email tracking statistics to Salesforce. This can occur during the main sync from Campaign Monitor to Salesforce. Check log for more details.

SENDIT-008 HTTP_ADD_CAMPAIGN_MEMBERS

A generic occurred whilst adding campaign members to a Salesforce campaign. Check log for more details.

SENDIT-009 BATCH_UPDATE_SUBSCRIBER

A generic occurred whilst updating subscriber records in Salesforce. Check log for more details.

SENDIT-010 LICENCE_SCHEDULE

The scheduled job required for the premium subscriptions failed. Contact support@beaufort12.com

SENDIT-011 CONFIG_UPDATE

A generic occurred whilst syncing base configuration information from Campaign Monitor to Salesforce. Check log for more details.

SENDIT-012 UPDATE_EMAIL_OPT_OUT

An Email Opt Out/In Salesforce field on Contact or Lead could not be updated. Check for any validation rules in Salesforce that would prevent the Contact or Lead from saving.

SENDIT-013 ERROR_AUTO_SUB_PERMISSION

A permission error occurred whilst querying fields required to process and automatic subscription rule. Read more: Permissions.

SENDIT-015 LICENCE_UPDATE

The call to update licence details failed. This could impact premium features. Contact support@beaufort12.com if the problem persists for more than 24 hours.

SENDIT-016 SERVICE_NOT_AVAILABLE

Campaign Monitor may not be available (e.g. maintenance period etc). Contact support@beaufort12.com if the problem persists for more than 24 hours.

SENDIT-017 STORAGE_FULL

Salesforce has run out of storage. Read more: Storage

SENDIT-018 UPDATE_CONTACT_LEAD

A generic error occurred whilst updating Salesforce records from Campaign Monitor records. Check all the fields are mapped and are of the correct data type for creating or updating Salesforce leads or contact. In particular check for any validation rules in Salesforce that would prevent the record from being saved. This can include restrictions on picklist values (E.g. the country name coming from Campaign Monitor may not match the Salesforce countries).

SENDIT-019 AUTO_SUB_QUERY

A generic occurred whilst processing an automatic subscription rule. Check log for more details.

SENDIT-020 CAMPAIGN_STATS

A generic occurred whilst import Campaign Monitor statistics into Salesforce. Check log for more details.

SENDIT-022 DELETED_USER

The primary connected Campaign Monitor user may have been deleted from Campaign Monitor and can no longer be used to sync records with Salesforce. Navigate to Sync Settings and reconnect the connection. Read more: Sync Settings.

SENDIT-023 INVALID_MESSAGE_ID

The smart email associated with the Salesforce task is no longer valid. It's possible the Smart Email Message Id record on the task has been manually updated or the record in Campaign Monitor no longer exists (E.g the associated client has been deleted etc).

SENDIT-024 TOO_MANY_SCHEDULES

The import wizard relies on Salesforce scheduled jobs to run. In order for the job to run under the correct permissions, the schedule is created under the user requesting the import. If there are too many scheduled jobs already running, the import wizard will report this error.

SENDIT-025 PERMISSION_EXCEPTION

A generic permission error occurred. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-026 SMART_EMAIL_TASK_EXCEPTION

A generic error occurred whilst trying to set up a task related to a smart email. Check log for more details.

SENDIT-028 UNSUBSCRIBE_EXCEPTION

A generic error occurred whilst trying to unsubscribe an email from Campaign Monitor. Check log for more details.

SENDIT-029 SMART_EMAIL_SES

The smart email configuration record cannot be found. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-030 SMART_EMAIL_PERMISSION

A smart email failed to send due to permission issue. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-031 SMART_EMAIL_GENERAL

A generic error occurred whilst processing smart emails. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions. Check log for more details.

SENDIT-032 SMART_EMAIL_QUEUE

A generic error occurred whilst trying to queue a record for smart emails. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-033 SMART_EMAIL_HANDLER

A generic error occurred whilst repeatedly trying to send smart emails. It's possible the connection to Campaign Monitor is down.

SENDIT-034 SMART_EMAIL_EXECUTE

A generic error occurred whilst trying to send smart emails. It's possible the user doesn't have the correct permissions or Salesforce governor limits have been reached. If the problem persists, contact support@beaufort12.com

SENDIT-035 SMART_EMAIL_NO_LICENCE

Smart emails is a premium feature. To upgrade your licence see: Billing.

SENDIT-036 BULK_ADD_SUBSCRIBER

A generic error occurred whilst trying to bulk add subscribers to Campaign Monitor. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions. Check log for more details.

SENDIT-037 METADATA

Unable to read Salesforce metadata. This can cause problems when bulk adding subscribers via a list view. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions. Check log for more details.

SENDIT-038 PROCESS_BATCH_ITEM

A Salesforce governor limit (Queries) was reached whilst trying to add records to Campaign Monitor. This can occur if a bulk operation has been executed and the number of records in each batch exceeds the limit. Try the operation again with a smaller batch size.

SENDIT-039 IMPORT_LIST_SECURITY

The user does not have permission to perform an import from a list view whilst using the import wizard. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-040 TOO_MANY_QUEUEABLES

A smart email cannot be sent due to a Salesforce governor limit (Queuable Jobs). This can occur if a bulk operation has been executed and the number of records in each batch exceeds the limit. Try the operation again with a smaller batch size.

SENDIT-041 PAGE_LAYOUT

The page layout setup failed due to insufficient privileges. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-042 MEMBER_STATUS

The number of Salesforce Campaign member statuses has been reached. This can occur when Campaign Monitor for Salesforce attempts to auto-create Salesforce Campaign member statuses. This setting is controlled by Campaign status refresh behaviour. See: Manage Salesforce Campaign Settings

SENDIT-043 CUSTOM_TRIGGERS

One or more custom triggers have been detected on one of the Campaign Monitor for Salesforce objects. The custom triggers could have a detrimental effect on the main sync. See: Preventing Job Race Conditions

Questions

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