Support Center

Resubscribing

Resubscribing a person is when you change their status back to active. To comply with Campaign Monitor terms of use and various Anti-Spam Laws we are not allowed to do this automatically. You can, with the person permission, manually change their status back to active either in Salesforce or Campaign Monitor.
 

Salesforce

In Salesforce navigate to the person subscriber list membership record and the member detail subscreen. Click on the Email Opt In/Out Status to activate and confirm the prompt.

 
Campaign Monitor

This article shows how to resubscribe a person in Campaign Monitor - https://help.campaignmonitor.com/resubscribe-unsubscribed-email-address.

 

Questions

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